Shipping Policy
Processing time, shipping charges, estimated delivery, fulfillment, tracking, delayed or missing packages, address accuracy, and shipment support.
1. Order Processing
Most in-stock orders are prepared within 1–2 business days after payment authorization.
Payment verification, address review, inventory availability, unusually large orders, public holidays, or peak demand may require additional processing time.
Processing time is separate from carrier transit time.
2. Shipping Methods & Costs
Available shipping methods and applicable charges are displayed during checkout before payment is submitted.
Shipping cost may depend on destination, selected delivery method, order contents, package characteristics, or any promotion currently available.
3. Estimated United States Delivery Time
For supported deliveries within the United States, estimated standard carrier transit is generally 7–15 business days after dispatch.
This estimate does not include the 1–2 business day processing period.
The 7–15 business day period is an estimate and not a guaranteed arrival date.
4. Fulfillment & Shipping Origin
Orders may be fulfilled through appropriate operations or fulfillment partners depending on inventory availability and destination.
Products within the same order may not always originate from the same facility and may occasionally ship separately.
The registered business address displayed on jqxzv.com should not be interpreted as the shipping or return warehouse for every order.
5. Tracking Information
Once an order has shipped and tracking is available, a shipment confirmation or tracking update may be sent to the email address provided at checkout.
Please allow approximately 48 hours after label creation for initial carrier activity to appear. Some carriers update tracking only at major transit points.
6. Delivery Delays
Estimated delivery may be affected by carrier operations, transportation disruptions, weather, holidays, customs inspections where applicable, remote destinations, seasonal volume, or other circumstances outside normal operating control.
If tracking has not updated for an extended period or the order is significantly outside the estimated range, email service@jqxzv.com with your order number.
7. Lost or Missing Packages
If a shipment appears lost or cannot be located, contact Customer Care so available tracking and carrier information can be reviewed.
A carrier status marked “Delivered” does not automatically prevent a customer from contacting us about a missing package.
We may ask you to check the delivery area, household members, reception desk, neighbors, or local carrier while the circumstances are reviewed.
8. Customer-Provided Shipping Information
Please provide a complete and accurate shipping address at checkout. Contact us promptly if you notice an error.
Address changes cannot be guaranteed after fulfillment or shipment preparation has begun.
9. International Orders
Where international delivery is available, delivery times vary by destination and carrier.
Customs duties, import taxes, brokerage fees, clearance charges, or other local charges may apply. Unless expressly stated otherwise during checkout, such charges are imposed by local authorities or providers rather than jqxzv™.
10. Split Shipments
An order containing multiple products may occasionally be divided into separate shipments. Packages may arrive at different times and may use separate tracking numbers.