Contact Us
Contact jqxzv™ for product questions, order updates, shipping concerns, tracking, return requests, refunds, payment questions, privacy requests, or other store-related support.
1. Customer Support
Email us at service@jqxzv.com or call 15813868186.
Customer Service Hours: 8:00 AM – 10:00 PM Daily. We generally aim to respond to customer inquiries within 1–2 business days.
For an existing order, include your order number, the email address used at checkout, a clear explanation of the request, and relevant photos or videos when appropriate.
2. Orders, Shipping & Tracking
Most orders are normally processed within 1–2 business days after payment authorization.
For supported United States deliveries, estimated standard transit is generally 7–15 business days after dispatch. This is an estimated delivery range and not a guaranteed arrival date.
If tracking has not updated for an extended period, the shipment appears delayed, or a package marked delivered cannot be located after reasonable checks, contact us with your order number.
3. Returns & Product Issues
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before sending merchandise back.
If approved, Customer Care will provide return instructions and the correct return warehouse address.
Do not automatically send returns to our registered business address. The registered address is provided for business transparency and correspondence and may not be the appropriate return facility.
4. Damaged, Defective, Incorrect or Incomplete Orders
Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us as soon as reasonably possible.
Where possible, we recommend reporting such issues within 7 days after delivery so the matter can be documented promptly. This recommended reporting period does not reduce the 30-day return window.
5. Refunds
Once an approved return reaches the designated return facility, we generally aim to complete inspection within 5 business days.
If approved after inspection, the refund is normally issued to the original payment method within 1–3 business days after approval. Your bank or payment provider may require additional posting time.
6. Cancellations & Order Changes
Contact us as soon as possible if you need to cancel or change an order. We recommend submitting the request within 12 hours after purchase whenever possible.
Changes and cancellations cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun.