Return & Refund Policy
Return eligibility, request procedures, return-shipping responsibility, damaged or incorrect orders, refunds, exchanges, and cancellations.
Request
Contact Customer Care before sending merchandise back.Return & Review
Use the approved return address; inspection generally takes up to 5 business days after receipt.Refund
If approved after inspection, the refund is issued to the original payment method.1. Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
Before sending an item back, contact service@jqxzv.com. Customer Care will review the request, confirm eligibility, and provide the appropriate return instructions.
2. Return Eligibility
For preference-based returns, products must normally be unused, unaltered, and in their original condition.
All included pieces, accessories, inserts, documentation, and original packaging should be returned where applicable. Proof of purchase may be required.
Different handling may apply if an item was delivered damaged, defective, incorrect, incomplete, or materially different from its description.
3. How to Request a Return
Email service@jqxzv.com and provide your order number, the product you wish to return, the reason for return, and relevant photos or videos where necessary.
Returns sent without authorization or to an address not supplied by Customer Care may not be accepted.
4. Return Address
Do not automatically send returns to our registered business address.
The registered address displayed on jqxzv.com is provided for business transparency and correspondence. Once a return is approved, Customer Care will provide the correct return warehouse address.
5. Non-Returnable Items
Certain products may be excluded from preference-based returns for health, hygiene, safety, customization, personalization, final-sale, or product-integrity reasons where clearly disclosed before purchase.
Nothing in this section limits consumer rights that cannot lawfully be excluded.
6. Damaged, Defective, Incorrect or Incomplete Orders
Please inspect your order after delivery. Where reasonably possible, we recommend contacting us within 7 days if an item is damaged, defective, incorrect, incomplete, or materially misdescribed.
This 7-day period is a recommended reporting timeframe only and does not reduce the 30-day return window.
Please include clear photographs of the product, packaging, and shipping label where relevant.
7. Return Shipping Costs
For preference-based returns, customers are generally responsible for return shipping when the reason is change of mind, incorrect personal selection, or another matter not caused by a product or fulfillment error.
If jqxzv™ confirms a damaged, defective, incorrect, incomplete, or materially misdescribed item, an appropriate solution will be provided without requiring the customer to bear reasonable return costs caused by the qualifying issue.
8. Refunds
After an approved returned item is received, we generally aim to complete inspection within 5 business days.
If the return is approved after inspection, the refund is generally issued to the original payment method within 1–3 business days after approval.
Banks, card issuers, wallets, or other payment providers may require additional processing time before the credit appears.
9. Exchanges
Exchange availability depends on inventory and the circumstances of the request. In some cases, the simplest option may be to return an eligible product and place a new order after approval.
10. Cancellations & Order Changes
Contact us as soon as possible if you need to cancel or change an order. We recommend submitting requests within 12 hours after purchase whenever possible.
Cancellation or changes cannot be guaranteed once processing, fulfillment, or shipment preparation has begun.