Frequently Asked Questions
Detailed answers about jqxzv™ orders, processing, shipping, tracking, returns, refunds, cancellations, product information, and customer care.
Who operates jqxzv™?
jqxzv™ is owned and operated by Xiamen Jinzun E-Commerce Co., Ltd. Legal Representative: Liu Liping.
How long does order processing take?
Orders are normally processed within 1–2 business days after payment confirmation. Processing time is separate from shipping transit time.
How long does U.S. delivery take?
Estimated transit to supported destinations in the United States is generally 7–15 business days after dispatch. Actual timing may vary because of carrier operations, weather, destination, holidays, customs procedures where applicable, or transportation disruptions.
Is the 7–15 business day delivery window guaranteed?
No. The delivery window is an estimate rather than a guaranteed arrival date.
How are shipping costs determined?
Available shipping methods and applicable charges are displayed during checkout before payment is submitted.
Where can orders be fulfilled from?
Orders may be fulfilled through appropriate operations or fulfillment partners depending on product availability and destination. Our registered business address should not be interpreted as the shipping or return warehouse for every order.
Will I receive tracking information?
When tracking is available, a shipment confirmation or tracking update will normally be sent to the email address used at checkout. Initial carrier activity may take approximately 48 hours after label creation to appear.
What if my package is delayed?
If tracking has not updated for an extended period or the shipment is significantly outside the estimated delivery range, contact service@jqxzv.com with your order number.
What if tracking says “Delivered” but I cannot find the package?
Contact us after checking the delivery area, household members, reception desk, neighbors, and the local carrier where appropriate. A delivered scan does not prevent you from asking us to review the case.
What is the return window?
Eligible products may be returned within 30 calendar days after confirmed delivery.
How do I request a return?
Email service@jqxzv.com before sending an item back. Include your order number, the item, the reason for return, and relevant photos or videos when necessary.
Where should I send my return?
Do not automatically send merchandise to the registered business address. Once the return is approved, Customer Care will provide the correct return warehouse address and instructions.
Who pays return shipping?
For preference-based returns, customers are generally responsible for return shipping. If a confirmed damaged, defective, incorrect, incomplete, or materially misdescribed item is involved, an appropriate solution will be provided without requiring the customer to bear reasonable return costs caused by the qualifying issue.
Do you charge a restocking fee?
No separate restocking fee is charged for approved eligible returns.
How long does a refund take?
After an approved return is received, inspection is generally completed within 5 business days. If approved after inspection, the refund is normally issued to the original payment method within 1–3 business days. The payment provider may require additional posting time.
Can I cancel or change an order?
Contact us as soon as possible. We recommend submitting cancellation or change requests within 12 hours after purchase whenever possible. Requests cannot be guaranteed once fulfillment has begun.
What if my item arrives damaged, defective, incorrect, or incomplete?
Contact us promptly with your order number and clear photos of the product, packaging, and shipping label where relevant. We recommend reporting product issues within 7 days when reasonably possible, without reducing your 30-day return window.
Can product colors look different in person?
Minor differences can occur because of lighting, photography, display settings, material variation, or production batches.
How can I contact Customer Care?
Email service@jqxzv.com or call 15813868186. Customer Service Hours: 8:00 AM – 10:00 PM Daily.